Frequently Asked Question

What is the warranty of the recon Sentinel
Last Updated 4 years ago

LIMITED WARRANTY RECON SENTINEL Who provides this Limited Warranty: This warranty is provided by Cybersecurity Defense Solutions, (“CDS”). What this Limited Warranty covers and how long it lasts: CDS warrants the Recon Sentinel device (“Device”) against defects in materials and workmanship under ordinary consumer use in accordance with the Device documentation for one year from the date of Device activation. Please note, CDS may consider the Device to be activated in certain circumstances following purchase, even if you do not take direct action to activate the Device, as further described in the documentation. The warranties in this paragraph are collectively referred to as CDS’ “Limited Warranty”. What CDS will do to correct problems covered under this Limited Warranty: During this warranty period, if a defect arises in the Device, and you follow the instructions for returning the Device, CDS will at its option, to the extent permitted by law, in its sole discretion (i) repair the Device using either new or refurbished parts, (ii) replace the Device with a new or refurbished Device that is functionally at least equivalent to the Device to be replaced, or (iii) refund to you all or part of the purchase price of the Device in exchange for your return of the Device. This Limited Warranty applies, to the extent permitted by law, to any repair, replacement part or replacement device for the remainder of the original warranty period or for ninety days, whichever period is longer. All replaced parts and Devices for which you receive a refund will become CDS’ property. What this Limited Warranty does not cover: The Limited Warranty will apply only if you purchased your Device from CDS or its authorized resellers. This Limited Warranty only applies to hardware components of the Device (and not any associated software), and this Limited Warranty does not apply to damage caused by shipment, accident, misuse, neglect, disassembly, alterations, repair, fire or other external causes, normal wear and tear or commercial or other non-consumer use. TO THE EXTENT PERMITTED BY LAW, THE WARRANTY AND REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES AND REMEDIES, AND CDS SPECIFICALLY DISCLAIMS ALL STATUTORY AND IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND AGAINST HIDDEN OR LATENT DEFECTS. IF CDS CANNOT LAWFULLY DISCLAIM STATUTORY OR IMPLIED WARRANTIES, THEN TO THE EXTENT PERMITTED BY LAW, ALL SUCH WARRANTIES SHALL BE LIMITED IN DURATION TO THE DURATION OF THIS EXPRESS LIMITED WARRANTY AND TO REPAIR OR REPLACEMENT SERVICE. Some states, provinces, countries and jurisdictions do not allow limitations on how long a statutory or implied warranty lasts, so the above limitation may not apply to you.


CDS IS NOT RESPONSIBLE FOR DIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR UNDER ANY OTHER LEGAL THEORY. IN SOME JURISDICTIONS THE FOREGOING LIMITATION DOES NOT APPLY TO DEATH OR PERSONAL INJURY CLAIMS, OR ANY STATUTORY LIABILITY FOR INTENTIONAL AND GROSS NEGLIGENT ACTS AND/OR OMISSIONS, SO THE ABOVE EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU. Some states, provinces, countries and jurisdictions do not allow the exclusion or limitation of direct, incidental or consequential damages, so the above exclusion or limitation may not apply to you. No vendor, seller, authorized reseller, employee or representative of CDS or any third party is authorized to make any modification, extension or addition to this Limited Warranty. If any term of this Limited Warranty is held to be illegal or unenforceable, the remaining terms of this Limited Warranty will remain in full force and effect. How you can receive service: For specific instructions and information regarding how to obtain warranty service for your Device, please contact Customer Support at https://www.reconsentinel.com/support. In general, you will need to deliver your Device in either its original packaging or in equally protective packaging to the address specified to you by Customer Support. Before you deliver your Device for warranty service, it is your responsibility to remove any information entered in conjunction with your use of the device. CDS will not be responsible for any loss of such information. This Limited Warranty is provided to you by Cybersecurity Defense Solutions LLC. 2211 Widman Way #150, Fort Myers, FL 33901. How the law in certain jurisdictions relates to this Limited Warranty: This Limited Warranty gives you specific rights, and you may have other rights that vary from state to state, or jurisdiction to jurisdiction. This Limited Warranty does not change any such rights. Warranty / Recon Sentinel / 6-17

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